Helen : Welcome to BB Department Store. How may I help you?
James : Yes, I'm looking for the shoe department.
Helen : The men's shoe department is on the sixth floor.
James : Actually, I'm looking for the women's. I'm looking for a pair of high heels for my wife.
Helen : Women's shoes are on the second floor.
James : How I do I get there from here?
Helen : You can take either the escalator or the elevator. The elevator is right here.
James : Thank you.
Helen : You're welcome. Have a nice day and thank you for visiting BB Department Store.
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